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CRIT Module 16

  • Dec 22, 2022

Scenario-Based Skills Training – De-escalation Communication Skills


Purpose

This module introduces concepts and skills relevant to effective communication and de-escalation. It introduces scenario-based training.


Instructor

This module should be co-taught by an officer with experience in crisis response and a mental health professional from your community who is familiar with the content from the prior modules.


Time 120 minutes


Learning Objectives

Upon completing this module, participants should be able to: ​

  1. Explain why communication skills are important for everyone’s safety​;

  2. Identify guidelines to defuse a potential crisis;

  3. Explain how to use active listening skills;

  4. Describe what empathy is and why it is important;

  5. Describe how tone and body posturing can shape outcomes; and

  6. Integrate crisis management skills with officer safety procedures.


Materials


Trainer’s Guide


PowerPoint Presentation



Activity Instructions




CRIT Module 17

  • Dec 22, 2022

Scenario-Based Skills Training – De-escalation Strategies


Purpose

This module contains de-escalation strategies for officers.


Instructor

Ideally, this module should be co-taught by an officer with experience in crisis response and a mental health professional from your community.


Time 120 minutes


Learning Objectives

Upon completing this module, participants should be able to: ​

  1. Identify critical de-escalation learning points;

  2. Explain the use of Hooks and Triggers in crisis response;

  3. Name and demonstrate the Four Plays for verbal de-escalation; and

  4. Identify potential escalating factors in crisis situations.


Materials


Trainer’s Guide


PowerPoint Presentation



Additional Resources


CRIT Module 18

  • Dec 22, 2022

Updated: Dec 22, 2022

Scenario-Based Skills Training – De-escalation Scenarios


Purpose

This module provides the opportunity for participants to practice their verbal de-escalation skills and receive constructive feedback.


Instructor

It is recommended that this module be co-taught by an officer with experience in crisis response, a mental health professional, and an IDD professional from your community who is familiar with the content taught in the prior modules. People with behavioral health conditions and disabilities are also key participants – they can both coach and serve as role players in the scenarios.


Time: 540 minutes


Learning Objectives

Upon completing this module, participants should be able to: ​

  1. Apply newly acquired skills in interactive role-play situations to solidify de-escalation techniques​; and

  2. Integrate verbal de-escalation skills and strategies with police department officer safety procedures.


Materials


Trainer’s Guide


PowerPoint Presentation



Handout



Activity Instructions




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This project was supported by Grant No. 2020-NT-BX-K001 awarded by the Bureau of Justice Assistance. The Bureau of Justice Assistance is a component of the Department of Justice’s Office of Justice Programs, which also includes the Bureau of Justice Statistics, the National Institute of Justice, the Office of Juvenile Justice and Delinquency Prevention, the Office for Victims of Crime, and the SMART Office. Points of view or opinions in this document are those of the authors and do not necessarily reflect the official positions or policies of the U.S. Department of Justice.

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